Full guest list to come. Please come along and join in the debate with our expert panel.
Title: Memories That Last? | The Future of Experiential Hospitality
A Business of Experience Roundtable
Host: Jenna Matecki (AMARIMA)
Description:
Any hotel can sell a room, and pressures on margins – from OTAs, costs, and competition – is only ever going to get more intense. As so many realise, the answer is to differentiate through the moments and memories that people have when they stay with you. From, in other words, the experiences people have.
But while the idea of experiential travel – transformative travel, even – is everywhere, it’s much harder to do than say.
So what does it actually take to deliver an experience people remember, tell their friends about, and come back for?
Key Questions:
- What does an experiential hotel look like in practice, not just in marketing?
- Who’s doing this well? What can we learn from them?
- How do you design experiences that drive both satisfaction and revenue?
- What role should F&B, programming, and partnerships play?
- How do you operationalise experience across teams and locations?
- Where does tech help? Where does it get in the way?
- When it comes to experiences, how can you balance consistency with uniqueness? How can you balance scale with memorability?
What You’ll Come Out Of This Roundtable With:
A clearer view of what “experiential hospitality” actually means in practice – and how you can design, deliver, and scale experiences that guests value and deliver measurable value for your bottom line.